Tomorro is scaling fast in Germany, and we’re hiring our first German-speaking CSM to build a top-tier local Customer Success experience. You will manage a growing portfolio, act as a strategic partner to your customers, and make sure they adopt Tomorro successfully, see clear business impact, and stay with us long term. This is a full-cycle, hands-on role at the heart of our German expansion. Your mission Manage a portfolio of 30 customers (ARR between €20K-€60K), both Mid-Market and Enterprise Drive success throughout the entire customer journey: kick off, onboarding, deployment, adoption, expansion and renewal. Identify adoption and business impact levers (usage, ROI, satisfaction) through regular business reviews. Detect, qualify and close upsell/cross-sell opportunities. Ensure portfolio retention by fighting churn risk and negotiating renewals. Answer support tickets for German customers Build content in German for the local customers (help center and e-elearning) Be the voice of the customer internally and contribute to the continuous improvement of the product and customer experience. Expected Impact After 6 months Manages the first customers in autonomy Successfully onboards and deploys Tomorro on new customers Masters the product and Tomorro’s value proposition Detects and adresses risk over the portfolio Creates the most critical content in German (help center and elearning) After 12 months Proactively and strategically manages portfolio by prioritizing accounts depending on opportunities and assessed risks Manages renewals within the right timing Identifies and closes upsell opportunities over the portfolio Creates a full e-learning program in German Supports AEs in closing deals by showcasing value from existing customers