Customer Support Advisor (Hybrid)
Location: Neuss (Hybrid working)
Salary: €38,000 – €42,000 per year + 10% annual bonus
Contract: Permanent, Monday to Friday - 37.5 hours a week
The Opportunity
We are recruiting a Customer Support Advisor for a well-established European organisation that supports a large network of independent businesses.
This role sits within a central support function and focuses on managing enquiries, resolving operational issues, and ensuring a high level of service for business partners. The position is hybrid, with regular on-site collaboration in Neuss.
Key Responsibilities
* Act as the first point of contact for business partners, handling enquiries via phone, email, and internal systems
* Log, track, and manage support requests accurately using a ticketing or case-management system
* Coordinate with internal teams and external partners to ensure timely resolution of issues in line with agreed service levels
* Monitor open cases, provide clear updates, and follow through until resolution
* Identify recurring issues or patterns and escalate insights to relevant stakeholders
* Support updates to business records, including operational or contact detail changes
* Maintain accurate documentation while adhering to data protection and confidentiality standards
What We’re Looking For
* Fluency in both English and German are essential
* Experience in a customer support, service desk, operations support, or coordination role
* Strong communication skills with the ability to explain information clearly and professionally
* Highly organised, detail-oriented, and comfortable managing multiple cases simultaneously
* Confident using CRM, ticketing, or service-management systems
* A proactive, problem-solving mindset
What’s on Offer
* Salary: €38,000 – €42,000, depending on experience
* Hybrid working model based in Neuss
* Structured onboarding and clear internal processes
* Collaborative, international working environment
* Stable, long-term opportunity within an established organisation
Why Apply?
This role is well suited to someone who enjoys supporting business customers, coordinating solutions, and ensuring consistent service delivery. You’ll be a key link between business partners and internal teams, helping ensure smooth operations across a broad European network.