For a global leader in advanced technology solutions we are currently looking for a "Service Engineer (m/f/d)" to be based in Belgium. This company known for its precision technology combines deep scientific expertise with agile engineering to empower breakthroughs and foster sustainable innovation for a better tomorrow. Besides its core focus on lab solutions the expertise extends across diverse high-tech sectors.
Service Engineer Belgium (m/f/d)
Leuven
Key Accountabilities
* Carry out site surveys, installations of new equipment, preventive maintenance, relocations and modifications according to customer requirements
* Conduct operator training and instruct customers in using and maintaining products
* Respond to customer questions, troubleshoot, investigate and resolve technical problems by phone and on-site
* Support the Sales Business Area with exhibitions and finding sales opportunities for new systems
* Report difficulties and problems to the technical support staff and find intermediate workable solutions
* Respond to technical questions regarding the organisation's services
* Establish and maintain on-going positive relationships with customers
* Research, evaluate and recommend equipment upgrades
* Monitor and resolve recurring problems
* Always act, communicate and behave in compliance with laws and regulations and in accordance with the Group Code of Conduct
* Follow all Health & Safety and Environmental requirements as defined in work instructions; follow required emergency prevention and operational controls
Benefits & Conditions
* Permanent employment contract
* 38 hours per week (Monday-Friday)
* Overtime compensation (+25 % bonus) and/or time off in lieu through flex days (additional holiday - up to 12 days per year)
* 30 days annual leave
* 13th salary
* Vacation bonus + annual government indexation
* ECO check: € 250 per year
* Homeoffice allowance € 30 per month
* Flat rate meal allowance € 160 per month
* Company car
Your Profile
* Technical Apprenticeship (Industrial mechanic, Mechatronics engineer, Electrical engineer)
* min. 3 years of working experience in Service and Maintenance
* Technical knowledge of Electron Microscopes
* Experience with customer support
* Willingness and ability for extensive travel incl. overnight stays
* English and local language
* MS Office, System Software
JBRP1_DE