Hamburg // Working Student // Starting ASAP Working Student IT Support (f/m/d) About Avi We are on a mission to elevate the patient experience and provide the best possible primary care by combining technology with a human touch. Avi Medical runs patient-centric, tech-enabled medical practices that provide a convenient, personalized and holistic digital and physical patient experience unlike regular general practitioners. We employ our medical doctors and provide them a 21st century work environment that enables them to deliver the best care. Your role We are seeking a talented and motivated Working Student (f/m/d) to join our Infrastructure team. Your pivotal role is to support our Practices in Hamburg providing 1st level support and working on improvement projects. You will closely collaborate with our full-time IT Engineer based in Berlin to support our North region. The Infrastructure team is part of the Engineering department at Avi and as such we collaborate closely with our Software Engineers to guarantee the security, reliability, scalability and high availability of our infrastructure at all locations with the ultimate goal of reaching our mission to democratize best-in-class medical care for a healthier society. Your responsibilities Understand the end-users and their needs and desires Envision IT solutions to serve the needs and desires of the users Configure hardware and systems to enable new functionality Continuously improve existing IT systems and keep site documentation up-to-date Create automation to remove manual tasks across the company Write automated tests/checklists for functional and non-functional requirements Ensure systems are correctly and quickly configured for the the end-users to use Fix hardware and system defects causing bad experiences for our users during periodic site visits Create checks to ensure the system is behaving as intended Respond to reports of defects from humans or automated checks Own the 1st level support requests and contribute or escalate to the 2nd level support Engineer(s) Your profile Technical Skills Very good analytical and troubleshooting skills Good understanding of networking, systems and endpoint support. Bonus: Experience in a scripting language like Python or PowerShell Soft Skills Desire to understand others point of view Present thoughts and ideas clearly and concisely Take ownership over tasks Proactively seek out opportunities to further develop skills Learning how to prioritize Learning quickly and steady progressing without constant feedback from seniors Qualifications Enrolled in an computer science related degree at a University or Fachhochschule Full working proficiency in both English and German Perks & Benefits Gym: Membership in premium gyms throughout Germany Education Budget: €1.000/year that you can spend for your professional growth and development. E.g. for company organized language courses Working hours: 20h a week with flexibility to reduce as needed for the studies Working locations: We are currently operating offices in Munich and Berlin and will set up an IT support office in Hamburg in one of our practices Vacation: 30 days paid vacation per year 1 additional day off (your birthday) Food expense coverage: We are covering your food expenses for up to €50/month through our partner Hrmony Swapfiets: Bike leasing service that helps you to stay healthy Family: Financial support of €500 per child per year (“KITA” benefit) We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristic.