Job Opportunity:
We are seeking a seasoned leader to helm our customer service team. In this pivotal role, you will spearhead efficient order-to-cash operations, timely claim resolution, and exceptional service standards.
* You will be responsible for monitoring key performance indicators (KPIs) and driving continuous improvement initiatives across regions.
* This includes improving service quality and process efficiency, standardizing systems, and fostering effective collaboration between stakeholders.
To excel in this position, you will require proven experience in customer service operations, an understanding of order-to-cash processes, logistics flows, and claims management. Proficiency in SAP and CRM systems is also essential.
Your Benefits:
* An exciting opportunity to work with a reputable organization recognized as a top employer.
* A comprehensive company pension scheme.
* Free parking spaces and convenient public transportation options.
* A welcoming workplace environment with complimentary refreshments.
* Access to a company fitness program and bike leasing scheme.