D2C eCommerce Specialist
Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contribuing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.
This role requires
* Promotion management
* Content management in CMS
* Product management (product launch support, product configuration, product discontinuation)
* Perform Q&A activities upon introduction of any change on the digital landscape, PreProduction then Production upon market Digital & eCommerce lead approval
* Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
* Implementation of SEO optimizations
* Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert
* Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production
* Track market requests and key activities delivered for Business
* Create and update documenation for key activities
* Ad-hoc tasks (e.g. testing new functionalities)
WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE..
* Hands-on experience with CMS including Drupal (other platforms like Shopify, Magento2, etc. will be an advantage). Knowledge of Hybris a plus
* University Degree ideally in Computer Science, Web Development or related field
* Excellent writing and editing skills in English
* Experience in running test and QA activities
* Proficiency in HTML5 to update and enhance UX & CX designs
* Good knowledge of Photoshop or associated graphic design tools
* Solid knowledge of SEO
* General understanding of web design and UX (User Experience)
* Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, SessionCam etc)
* Ability to work with ticketing and workflow tool
* Keen attention to detail
* Meeting deliverable requirements, service level agreements and specific targets
* A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
* Ensuring good time management (including down time)
* Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
* Working in a corporate and multi-cultural environment
* Working with high-volume, complex tasks
* Ability to collaborate effectively across functions/ teams and projects
* Proven presentation, organization and communication skills
* Ability to proactively and independently collaborate with the businesses and markets
* Ability to make decisions