The Impact You'll Make
Danfoss is seeking a Specialist, Global Customer Care, to enhance our Customer Care team's ability to deliver outstanding customer experience. This role will drive efficiency, provide comprehensive process alignment, and cultivate a culture of continuous improvement across all regions.
As a Specialist, Global Customer Care, you will play a critical role in shaping our global customer care strategy. You will collaborate closely with customer care teams worldwide, as well as with global supply chain and sales teams. Your focus will be on optimizing processes, analyzing data, leading improvement projects, and implementing strategic initiatives to maximize customer satisfaction and commercial effectiveness on a global scale
This position is open in Europe, preferably in Slovakia (Dubnica nad Vahom), Germany (Neumuenster) or Denmark (Nordborg). In this role, you will be expected to work from one of our mentioned offices to stay connected with our team.
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What You’ll Be Doing
1. Global Customer Care Projects: This role will lead, or participate in customer care related projects globally Support projects to implement and improve Customer Care systems: EDI, SAP (ERP), Salesforce (CRM), and TMS. Lead or support Customer Care process integrations for mergers and acquisition
2. Process Improvement and Optimization: Global Process ownership or facilitation for Order Management Processes Implement process improvements in collaboration with teams and ensuring seamless integration with existing systems. Ensure global processes are being followed, they are efficient, and compliant Support process development and documentatio
3. Customer Advocacy and Satisfaction: Collaborate with team leaders and management to develop and implement strategies to address customer pain points and improve satisfaction. Drive to improve Customer Loyalty Index scores by Customer Care improvement activities globall
4. Performance Monitoring : Monitor key performance indicators (KPIs) related to team metrics and identify areas for improvement
5. Quality and Continuous Improvement: Promote quality and continuous improvement initiatives within Danfoss Power Solutions.
What We're Looking For
Required (basic) qualifications
6. Bachelor's degree or equivalent experience (minimum 5 years in a Customer Service role).
7. 5+ years of experience in Customer Service experience in the manufacturing industry.
8. 5 + years of ERP experience, preferably SA
Preferred qualifications
9. Knowledge of supply chain, logistics, and sales processes.
10. Excellent communication skills (all organizational levels).
11. Solution-oriented problem-solving skills.
12. Passion for improving customer experience.
13. Strong business acumen.
14. Successful experience working on global teams
15. EDI setup and maintenance experience
Job Criteria
16. Ability to build and maintain strong relationships with internal teams.
17. Ability to communicate effectively with customer's senior management.
18. Solid decision-making skills.
19. Self-motivated and proactive.
20. Ability to simplify complex information and drive action.
21. Willingness to travel (approximately 30%).
22. Ability to work in an office environment
What You'll Get from Us
We are excited to offer you the following benefits with your employment
23. Bonus system
24. Pension plan
25. Personal insurance
26. Communication packag
27. Opportunity to join Employee Resource Group
28. State of the art virtual work environment
29. Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Ready to Make a Difference?
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.