Technical Field Support Specialist
About this exciting opportunity:
Our client is a leading technology company recognised for its long-standing contribution to the semiconductor industry.
The organisation specialises in the development of micromechanical and optoelectronic components and plays a key role in advancing plasma processes and laser-based analytical methods used for high-precision material characterisation.
They bridge the gap between research and industrial application, supporting customers in improving the performance and reliability of semiconductor materials and manufacturing processes.
The company has several sites across Germany, fostering a collaborative environment that values technical excellence, innovation, and scientific curiosity.
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Job Responsibilities:
* Provide technical guidance and support to customers, resolving issues in system and process engineering
* Implement preventative maintenance plans, manage spare part inventories, and drive upgrade projects to minimise downtime
* Perform audits and inspections of safety-critical equipment and produce compliant documentation
* Contribute technical input to service order handling and prepare solution-based quotes
* Commission systems at customer sites and ensure they run reliably after handover
* Run application training sessions and provide ongoing operational support so customers use systems effectively
* Act as the primary technical contact, liaising with internal teams to coordinate and deliver the best customer solution
Requirements:
* Completed vocational training in mechatronics or certification as a state-qualified technician, or equivalent practical experience in a technical field-service role
* Ideal experience with ultra-trace analysis and safe handling of acids/toxic liquids in small quantities
* Beneficial: familiarity with PLCs, control electronics, sensors, automation, and robotic handling
* Comfortable with digital tools (service apps, ticketing systems, ERP) as part of daily work
* Fluent communication skills in German and English
* Reliable, creative, and flexible with a customer-first mindset and a strong practical, hands-on approach
* Comfortable spending around 50% of working time on-site with customers and presenting professionally in an international environment