M365 Endpoint Administrator & Support for end-users (m/f/n)
Department: IT | Location: Luxembourg | Contract: Permanent | Job Requisition: N°19298
Your tasks
* You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
* You provide daily reporting activities to the IT Support Coordinator
* You daily support end-users in standard services (standard requests and incidents)
* You support resolution of any kind of support request
* You perform system monitoring to proactively identify operational issues and system management activities
* You act on production Servers/Environment in an analysed, controlled and risk aware manner
* You maintain information systems components efficiency according to defined procedures and service levels
* You support other Group IT entities on daily management of systems
* You help end-users in their use of standard services and applications
* You implement solutions for our business and our IT infrastructure
* You provide high quality support for any kind of incident
* You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
* You guarantee an efficient incident management, meaning incident resolution under the SLA
* You will participate in the on-call 24/7 support of our critical infrastructure
Your profile
* You hold a bachelor’s degree or an equivalent diploma in IT
* You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints
* You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
* You have knowledge of PowerShell scripting for performing various support and administrative tasks
* An ITIL certification is preferable
* You have good communication and analytical skills
* You are results oriented, resistant to stress and user oriented
* You are proactive, curious, flexible and you collaborate with others to solve incidents
* You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset
What we offer
* The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
* A multicultural and international working environment that encourages diversity and inclusion
* A competitive salary with many additional benefits including a bonus, a complementary health insurance, a pension plan, 34 days off per year, etc.
* Continuous learning and development career path adapted to the needs of each employee
For external applications, a recent copy of the police record might be requested if you are invited for an interview.