IT-Supporter User-Helpdesk (m/f/d)
Permanent position, full-time - Cologne
Your tasks
* Accepting, processing and prioritizing incidents and service requests according to ITIL
* Supporting the IT contact persons (m/f/d) at schools and business customers remotely via ticket system, telephone and email
* Ensuring the trouble-free functionality of all IT systems and software applications in collaboration with 2nd level administration and the other IT teams
* Deployment and configuration of workstations (Windows), Apple & Android devices
* Management and maintenance of over 100,000 iOS, Android and Windows clients
* Documentation of workarounds and solution approaches in a knowledge database
Your profile
* You have IT-related vocational training or relevant proven professional experience
* You are very familiar with common PC operating systems such as Windows, Linux, Android, iPadOS and standard applications in the MS Windows environment
* Ideally, you have some experience in user support, support and remote support and have already worked with ticket systems (preferably TANSS)
* You work just as well independently as in a team and enjoy communicating on the phone
* You are characterized by a strong customer and service orientation as well as a structured and careful way of working
* Fluent written and spoken German is a prerequisite
What we offer you
You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth.
In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures.
* A permanent, financially secure and long-term position
* Regular internal and external training
* State-of-the-art office space based on the "New Work" concept as well as chill-out & creative areas
* A monthly credit card topped up with €25 for shopping and purchases
* An attractive company pension allowance including individual advice from an external service provider
* A company car (e-vehicle, branded), also for private use
* A Deutschlandticket and JobRad offers for convenient travel to work
* Flat hierarchies and open communication
* A team kitchen and a canteen
* Regular team events
* 30 days vacation (if desired, you can choose between 25 and 35 vacation days) + 4 custom days
* Fresh fruit every week as well as coffee, tea and water as much as you like
Interested?
Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date.
NetCologne IT Services GmbH
Human Resources Department | Elisa Zube & Michèle Polcyn
Adolf-Grimme-Allee 3 |Cologne
About us
We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization.
From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.
With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom and thus have digitalization fully under control.