Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
* Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
* Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
* Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
* Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
* Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
* Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS:
* Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
* Experience in paid campaign management is mandatory.
* Degree in Marketing or a related field.
* Background in Digital Marketing.
* Experience in a Contact Centre or service environment within the Ad Tech industry.
* Strong familiarity with social media platforms and a basic understanding of digital advertising.
* Excellent customer service skills.
* Ability to work effectively both independently and as part of a team.
REQUIREMENTS:
* Working schedule: Monday - Sunday, 24/7 rotating shifts
* Modern office in a city center with open spaces, easy to access with public transportation
* Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
* Support from colleagues with coaching and mentoring opportunities
* Health and Wellbeing initiatives
* Monthly meal allowance and much more.