Profile
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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Sales & Customer Service
1. Active support and advice for our customers in the Fragrance department and beauty trends on the sales floor
2. Living the Sephora Attitude (Welcoming, Knowing, Closing)
3. Selling products through in-depth product knowledge and establishing customer relationships at eye level
4. Passing on knowledge about products, trends and beauty news
Services
5. Continuous further development of your own expertise
6. Sharing your own expertise with the team
7. Short and insightful services in all departments
8. Implementation of beauty classes
9. Responsibility for the Beauty Hub
10. Development of team looks to support brands, trends and animations
Operations
11. Ensuring product presentation in accordance with visual merchandising specifications
12. Assortment and merchandise maintenance
13. Ensuring that the sales floor is fully stocked and preparing products for sale
14. Cleaning the furniture and products on the sales floor
15. Warehousing & stocking of goods in the warehouse and on the sales floor
16. Support with the conversion/construction of merchandising updates
17. Carrying out inventories
18. Operating cash register
19. Additional tasks related to the daily business
KPIs
20. Conversion Rate
21. Items per basket
22. Average basket
23. Customer feedback/satisfaction
24. Number of services
Do not hesitate to apply if you have…
Personal Skills
25. Communicative, reliable, organized
26. Team spirit
27. Open, motivating and friendly manner
Experience & Technical Skills
28. Completed training in the Fragrance field (training period: at least 6 months)
29. At least 3 years of professional experience in the Fragrance departmend
30. Excellent communication skills with customers
31. Mature experience in retail, consulting and dealing with customers
32. Good knowledge of the beauty industry & trends
33. Fluent in English or German
Being LVMH
34. Acts people oriented
35. Shows creativity and drives innovation
36. Strives for excellence
37. Entrepreneurial spirit & mindset
Here, you will find:
38. Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognize your skills and dedication.
39. Generous time off, so you can recharge, explore and live fully - because true performance comes from balance and well-being.
40. A 4-day workweek, because balance fuels brilliance.
41. Benefits that empower. from staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.
42. Security for the future. Through a robust company pension plan that invests in your long-term peace of mind.
43. Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.
44. Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
45. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
46. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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