Field Service Engineer
Job locations: Berlin, Dusseldorf, Nürnberg
PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. The PayComplete Solution is a fintech IoT platform made up of an adaptable set of SaaS machine software, intelligent devices, and professional, technical and merchant services.
ROLE OVERVIEW
The Field Service Engineer plays a crucial role in the maintenance and repair of equipment and systems at customer locations. This position demands a blend of technical expertise, problem-solving abilities, and strong customer service skills. Field Service Engineers are responsible for troubleshooting, installing, and repairing a variety of PayComplete equipment, ensuring optimal performance for clients.
KEY JOB RESPONSIBILITIES
* Perform on-site installations, maintenance, and repairs on equipment to ensure they operate at peak performance.
* Conduct routine inspections and preventive maintenance to minimize equipment downtime.
* Diagnose and troubleshoot technical issues using analytical skills and specialised tools.
* Provide technical support to customers, offering solutions and advice for efficient equipment use.
* Document all work performed and maintain accurate records of service reports.
* Stay updated on industry trends, product developments, and regulatory changes to ensure compliance and safety.
* Develop and maintain lasting relationships with clients by demonstrating reliability and expertise.
Experience & Qualifications
* Proven experience as a Field Service Engineer or in a similar technical role.
* Strong understanding of mechanical and electrical systems.
* Excellent problem-solving skills and the ability to work independently.
* Good communication and interpersonal skills to engage with clients effectively.
* Willingness to travel, including overnight stays, as required.
* A valid driver's license and a clean driving record.
Application and CV should be submitted in English. Most, if not all, interviews in the process will be conducted in English.