Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
We are a fast-growing team of young professionals.
Responsibilities:
* Customer Support: Act as the first point of contact for customers seeking service or support, ensuring all inquiries are logged, tracked, and resolved in a timely manner
* Service Coordination: Schedule and coordinate service request, repairs, and maintenance activities with customers, service partners and engineers ensuring all required parts and equipment are available for scheduled service tasks
* Administrative Duties: Prepare and process service-related documentation, including work orders, service contracts, and warranty claims
* Reporting: Generate regular reports on service performance metrics, including response times, customer satisfaction, and service completion rates
* Inventory Management: Coordinate with the logistics team to ensure timely delivery of parts customers and field engineers
* Billing and Invoicing: Assist in the preparation of service quotes, invoices, and billing documentation. Follow up on outstanding payments and ensure accurate and timely billing for all services rendered
Required capabilities, and skills
* With valid work permit
* Bachelor degree or above, major in logistics, mechanical related or similar industry experience is preferred
* Strong communication skills with the ability to interact effectively with customers, service partners, and internal teams
* Excellent organizational and multitasking abilities, with strong attention to detail and the ability to manage multiple service requests simultaneously
* Experience in coordinating service schedules, repairs, or maintenance activities is a strong advantage
* Ability to work with data and generate reports; proficiency in Microsoft Excel or similar tools is preferred
* Basic understanding of inventory or logistics coordination processes is a plus
* Ability to work independently as well as collaboratively in a fast-paced environment
* Fluency in English and Chinese; additional languages are a plus
Preferred qualifications, capabilities, and skills
* With drivers license