Description Desktop Support Engineer (Level 2) (English and German Speaker) At Verisk Analytics, we’re driving the future of insurance with world-class data analytics and risk assessment solutions. As a global tech leader, we empower insurers to make faster, smarter decisions through the power of advanced AI, machine learning, and cutting-edge cloud technologies. Our platforms support everything from catastrophe modeling and underwriting to fraud detection and claims optimization—helping insurers manage complexity, reduce risk, and respond to change with confidence. With a deep commitment to innovation and a global team of experts, Verisk is where technology meets purpose—and where your work can truly make a difference. Are you a tech-savvy problem solver who thrives on making things work seamlessly? We're looking for a proactive and customer-focused Desktop Support Engineer to join our IT team and play a key role in keeping our systems running smoothly and our users supported. Responsibilities What You’ll Be Doing You’ll be the go-to expert for ensuring our hardware and software systems are reliable, secure, and running at peak performance. Your day-to-day will include: Diagnosing and resolving hardware issues on laptops and desktops. Performing upgrades, managing hardware lifecycles, and maintaining an accurate inventory of IT assets. Handling setups for new hires, employee moves, and departures — remotely and onsite. Delivering updates and remote support to ensure system security and performance. Responding to technical issues via walk-ups, calls, emails, or tickets — prioritizing and resolving or escalating when needed. Maintaining high levels of customer satisfaction through timely communication and effective solutions. Deploying new devices and installing/upgrading software on Windows machines. Tracking and managing tickets and tasks to ensure nothing slips through the cracks. Qualifications What You’ll Bring A degree in Computer Science, IT, or relevant hands-on experience in the field. 2–3 years of experience in a Desktop Support (Level 2) or similar role. Strong troubleshooting skills across hardware, software, and networks (networking experience is a plus). Excellent communication skills in English and German — you're just as comfortable speaking with users as you are solving their problems. A self-starter attitude with the ability to manage multiple priorities and deliver solutions independently or collaboratively. A passion for providing outstanding IT support with a customer-first mindset. LI-Hybrid