Who You Are
* A strong leader with proven experience managing high-performing sales or clienteling teams within luxury retail or e-commerce.
* Highly client-focused, with a deep understanding of how to build, nurture, and grow relationships with high-value and VIC customers.
* Commercially driven and results-oriented, with the ability to translate strategy into tangible sales growth and team performance.
* An inspiring team leader who motivates and develops talent, setting clear expectations while fostering a collaborative and high-energy environment.
* Data-aware and analytical, able to interpret performance metrics and identify opportunities to optimize sales and client engagement.
* Highly organized and operationally strong, capable of managing multiple priorities while ensuring consistency in processes and execution.
* A natural collaborator who works effectively across teams and departments to deliver exceptional client experiences and support business growth.
What you will do
* Lead and develop the East Coast Personal Shopping team, managing performance, setting clear sales targets, and driving regional revenue growth.
* Drive commercial performance and client engagement, ensuring each Personal Shopper achieves a €100K monthly net revenue target after the six-month ramp-up period while supporting consistent year-on-year team growth.
* Identify and maximize sales opportunities by optimizing existing client relationships, developing strategies to increase spend from current clients, and cultivating new high-value customer relationships.
* Inspire, motivate, and coach the team, fostering a high-performance culture with ambitious yet achievable targets and a strong focus on client experience and sales excellence.
* Develop and implement new sales strategies and tools to enhance team performance, improve customer experience, and ensure successful adoption across the team.
* Collaborate cross-functionally with CX, Distribution Center, Events, and other internal teams to improve VIC service levels, strengthen operational processes, and deliver exceptional client experiences.
* Lead and support client activations and brand partnerships, acting as the brand liaison for in-person activations while overseeing consignment management and ensuring compliance with internal processes.
WHAT WE OFFER
* Annual salary $ 127,000.00
* Paid time off
* Special leave of absence
* Language and e-learning courses
* Staff discount of up to 30%
* Discounted membership for selected sports platforms & gyms
* Access to LinkedIn Learning
* Medical & dental insurance
* Life insurance
* Long-term disability insurance
* Medical leave family coverage
* Social Day
* Employee Share Purchase Plan