Job Location: Norderstedt, Germany (Hybrid).
We are also open to candidates based elsewhere in Germany. For those not located near Norderstedt or Hamburg, a remote contract is available.
About us:
Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.
Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.
Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.
Join us as we lead the future of finance automation!
About the role:
Join a global leader in B2B FinTech and be part of a collaborative team driving innovation in financial automation. With offices across Europe, North America, and Asia, Serrala delivers future-ready software solutions to clients worldwide.
As a Technical Support Specialist, you’ll provide essential support to our global customers, working with colleagues and partners to diagnose issues and ensure timely resolution. Strong communication and a proactive approach are key to success in this role.
Your Day to Day:
* Monitor on-premise customer solutions and provide first-line support via the Support Center.
* Troubleshoot functional issues and manage service tickets from creation to closure, ensuring timely resolution within SLAs.
* Collaborate with internal teams and third-party vendors to escalate and resolve complex issues.
* Determine billing status of tickets and maintain accurate documentation in the Support Knowledge Base.
* Communicate ticket updates clearly to both internal and external stakeholders.
* Generate reports and support documentation as needed.
* Perform additional support-related tasks as assigned.
Qualifications:
* Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
* Background in direct customer support roles.
* Experience with B2B payments and accounts payable (AP) processing is preferred.
* Ideally, basic understanding of financial accounting principles.
* Proficient in SQL databases and query writing.
* Fluency in both German and English, written and spoken (B2/ C1).
Nice to have skills:
* Proficiency in Spanish and/or French.
* Familiarity with SAP ECC and/or S/4HANA.
* Background in software/services pre-sales or business consulting roles.
What makes you excel in this position:
* You have strong analytical and problem-solving skills.
* You work independently and stay self-motivated.
* You’re a reliable team player with a strong work ethic.
* You remain professional under pressure and with tough customers.
* You communicate clearly and make complex ideas easy to understand.
Travel
Up to 5% travel required unless otherwise specified. Reasonable accommodations can be made when necessary.
Why you’ll love it here
Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.
At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.
EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.
To all recruitment agencies
Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.