The Central Lead, Strategic GTM & Top Account Narratives (Office of the CCO) is a pivotal role within the Central EMEA Go-To-Market (GTM) organization, reporting into the Office of the Chief Customer Officer (CCO). This position is designed to amplify the impact of our top account successes by transforming unique insights from enterprise agentic transformations into repeatable frameworks, compelling thought leadership, and scalable tools. You will translate complex customer successes into high-visibility narratives, inclusive playbooks, and data-driven toolkits that empower our teams to "Play Bigger & Higher" across the Central EMEA region.
Develop external-facing concepts for CCO positioning, including keynotes and high-impact presentations for regional leadership.
Design executive-ready presentations and narrative frameworks that resonate with diverse audiences at customer engagements and industry forums.
Strategic Communications: Lead the end-to-end communication strategy for the CCO team, ensuring messaging is accessible and aligned across various stakeholder groups.
Content Strategy: Create point-of-view pieces and case studies that showcase Agentic Enterprise transformation and customer-centric outcomes.
Facilitate collaboration between the CCO team and functional partners (Global Industry COE, Professional Services, Solution Engineering, etc.) Cultivate an active "Top Account Community" by organizing calls and forums that encourage peer-to-peer knowledge sharing and engagement.
provide insights on what is resonating in the field to support continuous improvement and identify areas for team development.
Content Curation: CCO leadership is recognized as a regional thought leader through diverse external speaking engagements and published insights.
A thriving, inclusive community of 100+ practitioners engages regularly with content and peer learnings.
Demonstrated success in Enterprise GTM, Strategy, or Management Consulting within high-growth SaaS or global partner ecosystems.
Financial Services, Manufacturing, Retail, HLS, Automotive, Media, Telco) and the ability to translate technical concepts into industry-specific stories.
A natural storyteller with the ability to distill complex concepts into clear, engaging content for C-suite audiences.
Strong project management skills with the ability to navigate multiple workstreams and prioritize effectively in a fast-paced environment.
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