Job Title:
Global Key Account Manager
Work Location:
Germany
Division/Department:
EMEA Regional Sales & Marketing Department
Reporting to:
Deputy General Manager
EMEA Regional Sales & Marketing Department
Full-Time
Part-Time
Für die folgende Stelle sind möglicherweise eine Reihe von Soft Skills und Erfahrungen erforderlich. Bitte lesen Sie sich die unten stehende Übersicht sorgfältig durch.
Essential Duties and Responsibilities:
* Sales (Regional Responsibilities)Act as global account leader (GAM) and/or regional account leader (RAM) for particular clients and collaborate with other members of the Global Account Management Team
* Actively manage business development activities for particular clients and maintain relationship to client’s key decision makers and influencers at corporate level
* Monitor global and regional sales activity of local KWE entities for particular clients
* Discuss sales progress with local heads of sales, regional and corporate senior management on frequent basis
* Prepare and conduct regular business review meetings with clients
* Manage KPI performance monitoring for particular clients
* Actively manage setup of Standard Operating Procedures (SOP) for particular clients
* Actively manage business implementation and lead cross functional teams (e.g. IT, Security, Quality, etc) in order to create customer retention strategy
* Support RFQ Management for particular clients based on KWE Groups Global RFQ Process
* Actively develop and roll out business development strategies and pricing strategies for particular clients
* Conduct and lead calls with corporate and regional senior management to review and align the strategy for particular clients.
* Participate in internal and external meetings in EMEA region and globally.
* Prepare client specific data analysis
* Prepare presentation material for clients (sales/data analysis/pricing/business concepts/others).
* Support and involve in P/L management for particular accounts
* Support specific client contract management
* Support managing operational escalation issues
* Manage sales amount and volume budget for particular clients
2. CRM
* Comply with KWE CRM policy
* Maintain CRM hygiene for particular clients (monitor and manage entries by local KWE entities for particular clients)
* Maintain customer profiles within the CRM setup
3. Projects
* Support of special projects (e.g. Sales Campaigns, Route Development, others)
4. Others
* Support general data analysis and market research to support setup of sales strategies and sales initiatives
* Monitor and support client related IT projects (e.g. reporting setup, EDI)
* Potentially act as backup for other “Global Key Account Managers” in EMEA region
* Support Deputy General Manager EMEA on request
* Other tasks that may be assigned by management (permanent or as part of a special project)
Education and/or Work Experience Requirements:
* min. Secondary School or High School degree
* min 7 years experience in sales positions
* Degree and min. 10 years experience in international forwarding or similar
* Fluent in German
* Professional English language knowledge (spoken & written), additional languages (especially French) are a plus
* Good knowledge of MS Office products (Outlook, Word, Excel, Powerpoint, Office 365)
* Strong analytical skills
* Strong intracultural and intercultural communication skills
* Strong interpersonal relationship management
Standort
Kintetsu World Express, Gronau