Job Description">">Manage and lead a team to provide exceptional customer service, handle customer requests, and resolve issues in a timely manner.">Responsible for order fulfillment, trade quoting, and dispatching of onsite resources.">Develop and implement process improvements to enhance the overall efficiency and effectiveness of the contact center.">">Required Skills and Qualifications">">A commercial degree or industrial apprenticeship with a strong focus on management skills.">Excellent communication and interpersonal skills, both written and verbal.">Strong knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.">Ability to work independently and as part of a team, with a strong emphasis on collaboration and open communication.">">Benefits">">Flexible and trust-based working hours, with a minimum of 30 vacation days per year.">Mobile working options and individual part-time models.">Structured onboarding programs and mentoring, including technical and soft skill training.">Attractive company pension scheme and comprehensive insurance coverage.">">Others">">Ergonomic working environment with sports and fitness options.">Health days and opportunities for professional development.">