The primary role of the Technical Support Specialist is to provide onsite support for end-user devices, asset management, and physical maintenance of IT equipment.
Key Responsibilities:
* Set up and maintain end-user hardware following SOPs and manuals.
* Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
* Coordinate with vendors for hardware issues and take ownership of complex incidents.
* Manage incidents and problems, and support local IT projects and rollouts.
* Maintain accurate asset records in the central CMDB.
* Serve as primary IT support at your location, including occasional support for other sites across Europe.
* Participate in IT-related projects and provide remote/on-site support as needed.
Required Skills and Qualifications:
* Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
* Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals
* Experience with Wi-Fi/WLAN, video conferencing, and collaboration tools
* Familiar with IT infrastructure, file/print services, Active Directory, and server/network troubleshooting
* Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified
* Strong customer service mindset, problem-solving ability, and issue ownership
Benefits and Incentives:
* Maersk offers a diverse and inclusive workplace culture.
* We are an equal opportunities employer and welcome applicants from all backgrounds.
Others:
* We appreciate your interest in our company and wish you every success in your job search.