Software support and development engineer (m/f/d)

About Dematic
Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking.
With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain.
Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

About KION
Since 2016, Dematic has been part of the KION Group, the global industry leader for industrial trucks, associated services and supply chain solutions, which also includes Linde Material Handling GmbH and Still GmbH. KION thus holds the No. 2 position in intralogistics worldwide.

We offer:

Benefits of an International MDax Group (KION Group)

Plenty of room for creativity in a rapidly growing company

Flexible and mobile working

Individual support and development

Employee discounts

Tasks and Qualifications:

Your Tasks:

Assumption of on-call duties in an international environment

Service delivery manager for new and long-term existing customers

Carrying out software support incl. documentation of incoming service cases including description of solutions

Project collaboration in software projects (CS, MU, PS, IS)

International project commissioning and after-go-live support

Service support for existing customers (WCS, MFC)

Software development for WCS, MFC and OFS systems (PTL, PbV)

Change request processing for existing customers

Your Qualifications:

Experience with 24/7 on-call 2nd level support

High level of service and customer orientation

Knowledge in the automation environment / warehouse management systems

Knowledge of the logistics IT environment

Good written and spoken English & German

Willingness to travel

Experience with sophisticated software architectures

Experience in Java software development (min. 3 years of professional experience desirable)

Confident handling of databases (Oracle)