Night field service engineer

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

For our IT Department, we are seeking a Field Service Engineer to provide reliable, professional on-site support for end-user devices and workplace equipment across our supported locations. 
This role sits at the foundation of our Field Services operation, ensuring devices are prepared, delivered, maintained and managed accurately throughout their lifecycle. You will work closely with end users, follow documented procedures and contribute to the accuracy of our asset and inventory data. 
The ideal candidate is organised, service-oriented and takes pride in delivering consistent, high-quality support. 

Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations. 
Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment. 
Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption. 
Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle. 
Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair. 
Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes. 
Act as on-site remote hands at assigned locations, supporting infrastructure and network teams where specialised expertise is not available locally. Availability to support activities outside standard business hours, including weekends, may be required with prior notice — particularly in the context of infrastructure maintenance windows, switch upgrades, disaster recovery or business continuity exercises. 

Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context. 
Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot. 
Basic awareness of asset management principles, inventory processes and data protection requirements. 
Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent. 
Compliance with safety protocols and quality standards is always expected, as this role acts as the on-site representative of the company's technology and service standards. 

Experience supporting Mac OS environments. 
English is required. We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:
~ Support for professional accreditations such as ACCA and study leave 
~ Flexible arrangements, generous holidays, plus an additional day off for your birthday!
~ 24/7 support available from our Employee Assistance Program 
~ Plus additional local benefits depending on your location 


We are committed to ensuring a welcoming recruiting and onboarding process for everyone.