Operations is the driving force behind Amazon. This key service of our business allows us to fulfill and ship orders efficiently so that our customers receive their items on time. As a Change Manager, you will ensure that your site functions perfectly to meet the demands of our customers. You will take on a number of projects across our network to drive productivity. Key job responsibilities Key job responsibilities • As the site's change gatekeeper, leading process improvement projects, engaging stakeholders, and aligning goals. • Leading EU & DE process standardization and software rollouts. • Coaching teams on Lean and Project Management methodologies. • Your main task will be the complete governance of ongoing site changes and compliance; You ensure the site understands, accepts and implements all changes from all global and EU initiatives and you are responsible for progress audits. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that. GRUNDQUALIFIKATIONEN • A degree • Proven experience in quality management and process optimization, ideally in manufacturing, production, or logistics setting • Experience communicating with a wide range of stakeholders, including peers and management • Significant experience using data or stories to influence business decision-making • Fluent command of English and German BEVORZUGTE QUALIFIKATIONEN • Experience working with Lean, Six Sigma and Kaizen techniques • Experience working in another logistics environment • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.