Job Description We are seeking a highly analytical and strategic Senior Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs. The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet. Responsibilities: KPI Ownership: You will manage and track (KPIs) related to rider compliance, Service quality, and performance levels. Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions. Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics. Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution. Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations. Data analysis: Deriving insights from existing data analytics solutions together with querying data via SQL.