As a Dynamics 365 CRM Engineer, you will help us run, operate and orchestrate daily CRM needs for the stakeholders of Eurowings Digital. You will be responsible for developing, maintaining and enhancing the CRM system, as well as integrating it with other applications and data sources.
Tasks
What you’ll do
1. Help run, operate and orchestrate daily CRM needs for the stakeholders
2. As a technical counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation
3. Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources
4. Design and implement new features and integrations
5. Provide technical support and guidance to the CRM users and business analysts
6. Monitor, troubleshoot and resolve CRM issues and incidents
7. Document CRM processes, workflows, requirements and best practices
8. Ensure data quality, security and compliance with GDPR and other regulations
9. Stay updated with the latest CRM trends, technologies and best practices
Behind the scenes
We are dreamers, doers, and enthusiasts...!
Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers.
Requirements
What you`ll need
10. Degree in Computer Science, Engineering, Information Systems or related field
11. 3+ years experience developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform
12. Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps etc.
13. Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc.
14. Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL etc.
15. Knowing the best practices- success by design framework for Dynamics 365
16. Experience using Azure services such as Azure DevOps, Azure Functions, Azure Logic Apps, etc.
17. Experience integrating CRM with other systems and applications using APIs, web services, connectors etc.
What you`ll bring
18. Excellent communication, collaboration and problem-solving skills
19. The ability to work with business SMEs, Marketing, Sales, Product, Service for both B2C and B2B to identify business needs and devise technical solutions to address those needs
20. The ability to support stakeholders with your deep tool expertise in Use Case Refinement and Delivery Process
Company
About Eurowings Digital GmbH
We want to unfold the world to our customers. Eurowings Digitals mission is to deliver the most convenient and affordable end2end travel experience by connecting the physical and digital world. While our customers enjoy their journey, we take charge of a carefree travel experience. Not only offering quality flights for affordable prices, but being a travel companion all along the way. From their first inspiration to their favorite travel memories. Therefore we launched a whole new company which puts their customer into their total focus. Together we are going to discover, develop and test new products along the whole customer journey, on- and offline. In agile and diverse teams we will revolutionize the way of travelling.