The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping. The role The Reservations Executive is responsible for managing and overseeing the hotel's reservation system to ensure that all bookings are made accurately and efficiently, while ensuring that all guests receive excellent customer service and that their needs are met during their stay. Key Accountabilities Manage the hotel's reservation system and ensure that all bookings are processed accurately and efficiently Assist with group bookings, special requests, and other arrangements as needed Ensure that all guests receive excellent customer service and that their needs are met during their stay Respond to guest inquiries and provide information about the hotel's facilities and services Work closely with other departments such as sales, front office, and housekeeping to ensure that all guest needs are met Monitor and maintain the hotel's room inventory Requirements… Fluent in German and English Excellent communication skills (written and verbal) Proficiency in OPERA PMS and knowledge of group booking procedures 2 years of experience in reservations at a 5-star hotel or similar establishment Benefits 2 paid 'Volunteer Days' per calendar year (to support charitable causes). Soho Friends Membership Monthly movie screenings in the in-house cinema with current movies Monthly workout opportunities (including inter-departmental). 50% discount on our Cowshed products Discounts with external providers (corporate benefits) We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.