Fraud Lead - Division Lead Customer Contact (m/f/d) About The Role: We're seeking an experienced leader to head multiple fraud operations teams within a fast-growing digital banking environment. This role is ideal for someone passionate about building innovative customer solutions and driving operational excellence in a dynamic, international setting. Location: Berlin Key Responsibilities: Lead and develop high-performing teams dedicated to supporting customers impacted by fraudulent activities. Champion a culture of accuracy and quality-first service, ensuring exceptional operational standards. Oversee process optimization and guide the transition from team build-out to business-as-usual operations. Collaborate cross-functionally to enhance customer experience while managing risk effectively. Stay ahead of regulatory developments and ensure compliance with relevant frameworks. What We're Looking For: Proven leadership experience in fraud operations within banking or financial services. Strong knowledge of digital banking platforms, payment systems, and fraud detection technologies. Familiarity with EU regulatory frameworks (e.g., MiFID II, AML, KYC) and German compliance standards. Ability to manage change in high-growth or start-up environments. Excellent communication skills in English and German. Knowledge of German regulatory requirements and best practices in fraud prevention. If you have a track record of leading fraud operations and want to make an impact in a rapidly evolving financial landscape, we'd love to hear from you!