Stellenbeschreibung
At Rapid Data, the Senior Product Operations Manager plays a key role in driving operational excellence across the Product, Design and Engineering organization. This individual enables scalable processes, supports agile transformation efforts, and ensures alignment between Product Management, Product Design, Engineering, and customer-facing teams. With a focus on execution, efficiency, and change enablement, the role is essential to fostering high-performing, collaborative teams and continuous delivery practices.
Your tasks:
* Design and improve end-to-end processes across the product development lifecycle (from roadmap planning to delivery and operations)
* Lead the agile transformation across the organization, fostering adoption of frameworks (e.g., SAFe, LeSS) tailored to team maturity and business needs
* Define and implement metrics and dashboards to track team performance, delivery health, and process bottlenecks
* Define and own the tool-based approach to running product development processes efficiently
* Act as a liaison between Product Management, Design and Engineering, ensuring shared understanding of priorities, dependencies, and deliverables
* Facilitate key planning and alignment ceremonies (e.g., quarterly planning, product reviews, retrospectives)
* Partner with engineering and product leaders to streamline tooling, governance, and collaboration mechanisms
* Identify and mitigate operational risks; surface systemic blockers early
* Manage cross-team initiatives that require operational coordination, shared ownership, and continuous improvement
* Coach teams and leaders on agile principles, process ownership, and effective collaboration
Your skillset:
Education
A bachelor’s or master’s degree in computer science, information systems, business, psychology, or a related field, or equivalent work experience.
Experience
* 4+ years of experience in product operations, engineering operations, or operational roles within software organizations
* Hands-on experience in agile transformations across mid- to large-scale teams
* Experience facilitating collaboration across Product and R&D functions in a SaaS or technology company
* Proven ability to influence without direct authority and lead cross-functional initiatives
* Solid experience working in an Agile product development process and with Atlassian (Jira, Confluence) or similar tools.
Knowledge and skills
* Deep understanding of agile methodologies and how to pragmatically apply them in different contexts
* Strong analytical skills, with the ability to use data to inform decisions and improve team effectiveness
* Excellent facilitator with experience running planning events, workshops, and retrospectives
* Systems thinker who can see both the big picture and the detail needed for execution
* Experience with agile and collaboration tools (e.g., Jira, Lucid, Notion)
* Skilled communicator and relationship builder with technical and non-technical stakeholders
* Able to drive change, foster accountability, and build consensus
* Excellent written and verbal skills in English; German would be a big plus
About us
Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.
We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.
Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.