About the Role As a Deskside Support Technician (d/f/m) u2013 Level 3, you are responsible for managing Field Support operations across one or multiple sites and ensuring highu2011quality technical service delivery. You act as a key escalation point, provide VIP support, take on team leadership responsibilities, and handle highly complex clientu2011computing issues. Your responsibilities include performing IMAC services, breaku2011fix activities, system imaging, resolving complex technical problems, gathering performance data, supporting customeru2011driven special projects, and delivering technical training to junior team members. Work Model u2013 100% Onsite (Wu00f6rth am Rhein, Germany) At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this roleu2019s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Wu00f6rth am Rhein, Rheinland-Pfalz. Key Responsibilities Leadership & Site Responsibilities Manage Field Support (FS) operations across one or more sites. Provide VIP support and oversee the onsite support team. Deliver technical training to junior employees. Collect, prepare, and forward performance reporting data (e.g., ticket statistics, fault reports). Technical Support & Operations Perform IMAC (Install, Move, Add, Change) services. Provide breaku2011fix support and endu2011user assistance. Diagnose and resolve very complex client computing issues for business users and IT service areas. Conduct advanced troubleshooting of complex incidents. Perform system staging, build, and imaging using the standard client image (eCore). Execute customeru2011requested special projects. Required Qualifications Strong communication skills Proficiency in German to collaborate with Germanu2011speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)) Excellent analytical and troubleshooting abilities. Inu2011depth understanding of Microsoft Windows operating systems. Strong working knowledge of MS Office and standard business applications. Strong customer service skills and professionalism in stakeholder interactions. Minimum 5 years of deskside or field support experience. Desired certifications: A, MCP, MCSE, or equivalent. Technical Skills Advanced knowledge of: macOS & iOS environments and administration macOS imaging & endpoint deployment Policies, user certificates, and keychain design/management Mobile device support Advanced understanding of: Networks Telecom Server computing and storage technologies Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.