Customer Service Manager Role
We are seeking an experienced Cross-Functional Leader to join our team as a Customer Service Manager. In this role, you will be responsible for leading our customer service operations, ensuring timely and efficient order-to-cash processes.
About the Job:
The ideal candidate will have proven experience in customer service operations within manufacturing or B2B environments. You will be required to lead a team of professionals, drive continuous improvement initiatives, and improve service quality across regions.
Main Responsibilities:
* Lead cross-functional teams to achieve business objectives;
* Maintain high levels of customer satisfaction through effective communication and issue resolution;
* Analyze data to identify trends and areas for improvement;
* Promote process efficiency improvements throughout the organization.
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