Shopware is a leading open commerce platform trusted by thousands of brands, retailers, and manufacturers across Europe and beyond. As an open-source pioneer in e-commerce, we believe that transparency, collaboration, and curiosity are key drivers of innovation.
Checkout & Payments sit at the very core of Shopware’s commercial success. This domain spans multiple product areas, engineering teams, external providers, and regulatory constraints. It is revenue-critical, dependency-heavy, and highly cross-cutting, making it a strong candidate for dedicated program-level ownership.
As Principal UX Designer – Checkout & Payments (m/f/d), you will shape seamless, high-converting checkout and payment experiences across Shopware’s ecosystem, balancing merchant flexibility, technical constraints, compliance requirements, and shopper trust. Your work will directly influence conversion rates, transaction success, and partner integrations (e.g., PayPal and other PSPs).
If you thrive in complex problem spaces and are passionate about crafting user experiences that enable merchants to offer optimal checkout and payment options to their customers, this role is for you.
This position can be filled on-site, hybrid, or full-remote within Germany or specific European countries where we are registered. Your work location will be agreed upon in advance and forms the basis of your employment contract.
* End-to-End UX Ownership: You will own the complete UX design process for payments and checkout experiences, managing everything from discovery to delivery to ensure a seamless, consistent user experience.
* Designing User Flows and UI Patterns: You will design user flows, interaction concepts, and scalable UI patterns, with a focus on enhancing the checkout and payment experience across Shopware’s ecosystem.
* Improving Conversion: You will work to improve checkout conversion rates, identify points of friction, and work on reducing drop-offs, ensuring the process is intuitive and efficient for merchants and shoppers alike.
* Collaboration Across Teams: You will collaborate closely with Product, Engineering, and external partners as well as senior leadership, ensuring alignment across all stakeholders to deliver a cohesive, high-quality user experience.
* Translating Payment Logic into Intuitive Designs: You will translate complex payment logic into intuitive user experiences, while maintaining alignment with technical requirements and compliance standards.
* Workshops and Validation with Merchants: You will run discovery workshops and validate your concepts with merchants, ensuring the solutions are user-centric and address their specific needs.
* Defining Edge Cases and Error Handling: You will define edge cases, system states, and error handling to ensure robustness and clarity in all user scenarios.
* Contributing to Design System: You will contribute to Shopware’s design system and ensure platform consistency, ensuring the best practices are adopted across the platform and expand it’s reach to mobile experiences.
* Data-Driven Iteration: You will use data, experiments, and qualitative insights to iterate and continuously improve the user experience, ensuring it evolves in line with user needs and business goals.
This is what you’ll bring to the table:
* With a background as a Senior UX Designer or Principal Designer, you bring extensive expertise in e-commerce or payments to the role. If we could wish, your experience includes a proven track record of designing high-converting, intuitive user flows for checkout and payments.
* A strong understanding of technical constraints and compliance requirements in payment systems ensures that your designs are both user-friendly and compliant with regulatory standards.
* Experience working with cross-functional teams (Product, Engineering, Marketing) has equipped you with the ability to create seamless user experiences while aligning business objectives with technical feasibility.
* You excel at simplifying complex payment flows and transforming them into easy-to-understand, user-friendly designs, always balancing the needs of both merchants and shoppers.
* Proficiency with design tools such as Figma, Miro, and Cursor enables you to create high-quality, functional, and visually appealing designs.
* Having experience in user testing and data-driven design, you ensure your concepts meet real user needs, leading to high engagement and satisfaction.
* Your strong problem-solving skills and passion for user-centered design drive you to continuously find ways to improve the user experience, making it more intuitive, effective, and impactful.
* With excellent communication skills in English, both written and spoken, you collaborate effectively with diverse teams and stakeholders. While German is a plus, it is not required for this role.
* Occasional travel is required for workshops, Shopware’s global kick-off, and partner meetings at the Shopware Campus in Schöppingen, Germany or in the US.
This is what we offer you:
* Company Culture: Open culture with flat hierarchies, where individual initiative is encouraged.
* Employment Contracts: Permanent positions that offer long-term security.
* Flexibility: Flexible working hours and options for mobile work and full-remote contracts.
* Equipment: Freedom to choose your preferred work hardware.
* Onboarding: Well-structured onboarding with support from a personal "buddy."
* Work Environment: An inspiring environment with dedicated colleagues and a dynamic community.
* Development Opportunities: Diverse opportunities for personal growth and development.
* Additional Benefits: Attractive perks such as company pension plans, health programs, and regular team events.
... and much more!
You can get a detailed insight on our career page .
Your personal contact for this position is Josephine Scheffler, and she is happy to answer any questions you may have!
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