SummaryQualified candidates will be dedicated to supporting our customers. This is a highly technical role, providing post-sales remote/on-site support of Ribbon Communications along with 3rd Party Products in a complex integration environment. The Engineer will be required to develop and maintain expertise on the products deployed within the Customer network. He is required tosupport all aspects of implementation and support of the Carrier Ethernet Switch/Router and Multi Service Provisioning Platform (MSPP) portfolio into carriers and service providers throughout the region.The role is based in Germany, preferably in the Frankfurt area and requires the ability to travel up to 30 % of the time to Customer and Ribbon Communication premisesPosition ResponsibilitiesTroubleshoot and resolve technical problems including Lab simulationAnalyze network and equipment configuration problems and defectsProvide on-site troubleshooting when required.The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades, …Development and maintenance of fault diagnosis procedures to support effective fault resolutionDevelopment and maintenance of network operational support procedures related to the Ribbon Communication IP Optical productsSupport deployment and design of L2/L3 architecture for Service Providers/Telecom Industry.Network related testing to ensure that the products operate correctlyInterface with 3rd Tier Technical Support, Engineering, Product Management and other departments to address customer's issues in the most effective mannerKnowledge transfer, executing internal trainingEducation And ExperienceBSc in Electronics Engineering / Practical EngineeringOne or more of the following certifications (JNCIE, CCIE, JNCIS, JNCIP, JNCIA, CCNP, CCIP) or proven equivalent knowledge.Network Engineer with a strong background of IP data communications or telecommunications industry experienceHands on experience with configuring IP/network equipment such as routers -Cisco and/or Juniper, SwitchesExperience in customer support, including all phases of post sales engineeringAbility to analyze fairly complex data and develop innovative solutionsData test equipment operating– Using Traffic analyzer, generator and sniffer, understand the configuration and analyze the resultsRequires technical knowledge of the following areas: MPLS, HVPLS, OSPF, BGP, Ethernet, EOS, TCP/IP and SNMPThorough understanding of Layer 2 and Layer 3 IP MPLS VPN technologiesRequires knowledge of the Service Provider network and in Carrier/Metro Ethernet infrastructure,Language skills: Fluent in German & EnglishAdvantagesExperience in designing, planning and delivering deployment large scale IP Networks for Service Providers – AdvantageKnowledge of 5G transport technologies and solutionsSolid operating system knowledge (Linux, Solaris)The successful candidate must be eligible to work in Germany.Please Note:'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'