Do you love helping people and solving problems? Are you a native-level Italian speaker with excellent communication skills in English? Join our international Customer Care team and support our B2B and B2C clients across Europe!
What You’ll Do:
* Handle incoming requests from customers (email, phone, chat) in a friendly, professional manner
* Assist with order management, delivery tracking, invoicing, and returns
* Collaborate with logistics, finance, and sales teams to ensure smooth customer operations
* Identify recurring issues and help us improve our processes
* Be a key player in providing a positive customer experience
What You Bring:
* Native-level Italian + fluent English (both written and spoken)
* Prior experience in customer service, order processing, or a similar role
* Strong communication skills and a solution-oriented mindset
* Confidence using CRM systems (Salesforce is a plus) and MS Office tools
* A team spirit and willingness to work in a fast-paced, multicultural environment
What We Offer:
* A diverse, supportive team where your voice matters
* Full training and development opportunities
* Hybrid work option (office in Cologne)
* A dynamic and growing company culture
Ready to bring your customer service skills to the next level?
Apply now and become part of a truly international team where Italian is valued and English keeps us connected.