Standort: Filderstadt, Bielefeld, Düsseldorf, Ettlingen, Frankfurt, Hamburg, Heidelberg, Heilbronn, Karlsruhe, Leipzig, München, Oldenburg, Ratingen
Fachbereich: Technical Consulting & Managed Services
Karrierelevel: Professionals
It's nice when you can say like Serhat: „I feel home here“. And in fact, that's what working at All for One Group is all about. Sure, All for One Group, as a leading consulting and IT group, stands primarily for process consulting, technology consulting and management consulting. It offers exciting tasks and projects related to business IT from SAP, Microsoft and IBM. And yet: if you ask our more than 2,800 colleagues, it is precisely this unique spirit, the great cooperation and for one another that makes them say: „The All for One Group is a piece of home“.
Become part of the All for One Group.
We are currently looking for a ITSM Backoffice (m/f/d) to join our team in Istanbul.
MORE THAN A JOB - THAT'S WAITING FOR YOU:
* Back office activities in the All for One SAP Solution Manager (ticket system), including maintenance of contract data, client data and service level agreements (SLA)
* Accompanying transitions and re-transitions as a representative in the team
* Back-end user management of employee and customer data
* Content management of e. g. customer-specific information or individualities
YOUR PASSION – WHAT WE’RE LOOKING FOR:
* Ideally, experience dealing with customers and in the back office
* Experience in similar areas such as team assistance, support or back office
* Strong customer orientation and persuasive skills
* Good skills in mediating between conflict parties
* Very good knowledge of German and good English
IT FEELS LIKE HOME - WHAT WE OFFER:
* A professional environment with a top employer in the IT industry with the latest hardware (Surface Laptop, iPhone, Samsung Flip etc.)
* A challenging position in a dynamic working environment.
* Short ways, familiar environment with an open door policy
* A lot of freedom in the daily work organization (home office, trust-based working hours ...)
* Organized knowledge exchange and development with experienced colleagues and training providers
* 20 days of vacation, free drinks and fruit, back massages, and many other great benefits
We are looking forward to your online application!