Director Digital Community Management (m/f/x) weekly working time of 40 hours. Mondays to Fridays.
TODAY, YOU'RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU'RE SHAPING THE WAY THE WORLD WORKS.
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.
Tasks:
As Director Digital Community Management, you will oversee multiple initiatives seeking to create a more consistent and cohesive user experience across DHL's digital touchpoints increasing ease of use, trust in the DHL brand and online conversion.
Responsible for the Consistent Website Landscape initiative you will guide the team working to establish a new digital touchpoint target state including the definition and implementation of touchpoint guardrails (related to design, measurement, compliance, etc.). You will work closely with BU senior stakeholders to help drive the evolution of our Group's touchpoints.
Overseeing the Digital Platform Community, you will be responsible for the prioritization and execution of onboarding including new microsite creative build with the ultimate goal of achieving a thriving digital community.
Through management of the User Interface Library and Adobe AEM platform design templates you will seek to achieve an effective toolset to help the DHL group achieve an on brand, consistent look and feel.
Principal Accountabilities:
Knowledge, Skills and Experience:
What We're Looking For
* Master's degree in Software Engineering, Computer Science, Business Administration or similar
* Minimum of 5-8+ years proven experience leading digital marketing and/or product management teams
* Excellent leadership skills with the ability to create a single team mentality across multiple teams / 3rd
* Significant customer orientation and high affinity to customer research and digital environments. Experience in design thinking and extreme focus on the Customer Experience
* Ability to shape organization, processes and working model including direct reports as well as 3rd party software development, technical support staff and User Experience partners.
* Excellent verbal & written communication skills
* Excellent stakeholder management skills including senior stakeholder engagement / communication.
* Well organized with proven project management experience and the ability to successfully deliver
Interested in this opportunity?
Find out more about us on SmartConnect and learn how CSI is driving innovation in logistics.
Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).
Apply now We are looking forward to your application
As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
We are looking forward to your application.
CONNECTING PEOPLE. IMPROVING LIVES.