Head of (f/m/d) Global Field Service
About the Role
Location Germany Nordrhein-Westfalen Duisburg Company Siemens Energy Global GmbH & Co. KG Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day We are seeking an experienced and dynamic Head of Global Field Service to lead and manage field service operations globally for our compressor business, this includes normal Service activities, Modification and Upgrades and New compressor installations.The successful candidate possesses a strong technical background in rotating equipment, excellent leadership capabilities, and a customer-focused mindset to drive operational excellence and Field Service growth.How You’ll Make an Impact
1. Oversight and management of field service teams in Germany, France, the Netherlands, and Poland, including installation, commissioning, maintenance, and troubleshooting of compressor installations
2. Assurance of service quality, customer satisfaction, and compliance with safety and regulatory standards
3. Development and execution of service strategies to enhance performance
4. Relationship building with customers, partners, and internal stakeholders for identification of service opportunities and provision of technical support
5. Monitoring and reporting of service KPIs, team performance, and global service trends
6. Driving of continuous improvement and training initiatives for the service team
What You Bring
7. Bachelor’s degree in engineering or technology, business administration, or related field
8. Long-term relevant experience in service businesses (field service, repair operations, customer technical support) or equivalent
9. High attention to detail, strong organizational skills, ability to perform under time constraints, interpersonal skills, and strong initiative as well as a high degree of tact and professionalism in interactions with management peers
10. Strategic problem-solving ability for translation of business goals into actionable operational initiatives
11. Strong analytical skills for assessment of training needs, evaluation of process and procedural effectiveness, and data-driven decision-making
12. Ability for management of multiple assignments and prioritization