KEY RESPONSIBILITIES
What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of
Head of Training (m/f/d)
A full-time position at our Headquarters in Hamburg starting 1st April
“This role focuses on creating and implementing training programs enabling teams on the floor to deliver both strong sales performance and outstanding client experience unique to Montblanc on par with leading luxury brands standards.” Florent - Director International Retail
Indulge your passion…
The Head of Training is responsible for the global learning strategy to enhance retail performance across all sales channels (Retail, Wholesale, Franchise, Travel Retail) with over internal boutiques and approximately retail staff. This role leads a team of 5 and indirectly 24 market learning professionals and partners with Retail leadership, Categories, Merchandising and Marketing to improve KPIs and client experience.
Key Responsibilities:
1. Strategy: develop and implement a global learning strategy focused on sustainably improving retail performance, client experience, and retailization of wholesale accounts.
2. Content development: create training programs and modules for sales techniques, products training, sales protocols & processes, business acumen, boutique leadership for all sales ambassadors.
3. POS training: build a learning ecosystem that supports continuous development, including in-boutique coaching and self-learning driven by the learner and boutique manager.
4. Measure impact: track the effectiveness of training programs and demonstrate ROI in terms of increased sales and client satisfaction, with a focus on boutique performance.
5. Stakeholder collaboration: collaborate with cross-Maison stakeholders to identify learning needs and develop targeted solutions across all product categories, all sales channels.
6. Team leadership: lead a team of learning professionals, providing coaching and guidance.
You’ll have…
7. a university degree in psychology, business, or the humanities
8. profound experience in developing and implementing successful retail-focused learning strategies both on products and sales techniques, prior experience in luxury and/or high-end retail sales is a plus
9. a deep understanding of retail KPIs, sales processes and client experience best practices
10. the knowledge of master principles of adult learning and instructional design
11. the ability to create blended learning programs that drive measurable results in a retail setting
12. strong leadership and coaching skills
13. excellent communication and stakeholder management skills
14. a strategic-thinking-mindset focused on driving retail performance
15. an organized way of working by managing multiple projects and budgets
16. passion about training in the luxury retail industry to boost performance
17. fluent English skills
In a culture that…
18. has combined tradition with a pioneering spirit for over years
19. extends its innovative approach far beyond product development
20. brings together individuality, enthusiasm and the joy of creativity
21. is cosmopolitan, vibrant and diverse
22. invites you to go above and beyond as part of a team
23. is willing to allow you to develop it, shape it and leave your mark on it
In return, you’ll get…
24. an international environment and good development opportunities
25. flexible working hours
26. an attractive company pension scheme
27. site services such as: canteen, on-site café and laundry service
28. company sports and other health programs
29. discounted Urban Sports membership
30. a subsidized ticket for local public transport (HVV-ProfiTicket)
31. an employee car park and free charging stations for electric vehicles
32. German company bike and a secure bicycle parking area
33. special conditions on Montblanc products and products from other Group brands
34. employee benefit portals
35. 30 days holiday
36. regular events for employees
37. various further training opportunities
In short:Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.
We look forward to receiving your application and to meeting you! Your HR team