* Resolve customer issues efficiently to ensure high customer satisfaction across the service network.
* Drive service and spare parts revenue in line with company policies and code of conduct.
* Manage key accounts including workshops (dealerships TASS) and State Transport Undertakings (STU).
* Provide technical and customer support for automobile, two-wheeler, commercial passenger, heavy engineering, or ancillary products.
* Collaborate with cross-functional teams to address customer concerns and implement service improvements.
* Monitor and report on service network performance and customer satisfaction metrics.
* Uphold company standards, ethical practices, and leadership competencies in all interactions.
Skills Required
Excel, Translation, Customer Satisfaction, Spare Parts, Heavy Engineering, Automobile, Analytical