Head of Customer Service Experience PMO Europe (d/f/m)Join or sign in to find your next jobJoin to apply for the Head of Customer Service Experience PMO Europe (d/f/m) role at HenkelContinue with Google Continue with GoogleHead of Customer Service Experience PMO Europe (d/f/m)Join to apply for the Head of Customer Service Experience PMO Europe (d/f/m) role at HenkelLead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in EuropeDevelop and deploy related strategy to enhance customer experienceFull accountability of management and delivery of the key strategic project roadmap, change management and transformation programsCoordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomesUtilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectationsDevelop key methodologies, tools or metrics to monitor project-, team performance and strategic relevanceManage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metricsReport regularly to the regional leadership team and global team(s) on project progress, risks, and outcomesLead, coach, and enable PMO or Process Managers towards target achievementAttract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team cultureWhat You´ll DoLead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in EuropeDevelop and deploy related strategy to enhance customer experienceFull accountability of management and delivery of the key strategic project roadmap, change management and transformation programsCoordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomesUtilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectationsDevelop key methodologies, tools or metrics to monitor project-, team performance and strategic relevanceManage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metricsReport regularly to the regional leadership team and global team(s) on project progress, risks, and outcomesLead, coach, and enable PMO or Process Managers towards target achievementAttract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team cultureWhat makes you a good fitMaster’s degree in Supply Chain Management, Business Administration or a related fieldMinimum 10 years of relevant work experience incl. leadership experience in Customer Service, Supply Chain, Strategy or similar with a focus on Project ManagementProficiency in formulating and executing strategic plans to drive business growth and meet organizational objectivesIdeally experience in a Management consultancy specialized in Customer Service and/or Supply ChainStrong stakeholder management and complex regional project management skillsExcellent communication and presentation skills (English & German) to influence cross-functional teams and senior leadership, further language skills are an advantageSome perks of joining HenkelFlexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per yearDiverse national and international growth opportunitiesGlobally wellbeing standards with health and preventive care programsGender-neutral parental leave for a minimum of 8 weeksEmployee Share Plan with voluntary investment and Henkel matching sharesCompany Pension Plan 100% financed by HenkelMEGA Preventive Health InsuranceCareFlex Supplementary Care InsuranceMobility offer: My Henkel Bike and JobticketAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesChemical Manufacturing and ManufacturingReferrals increase your chances of interviewing at Henkel by 2xGet notified about new Head of Customer Service jobs in Düsseldorf, North Rhine-Westphalia, Germany.Teamlead Customer Service Germany & Austria (w/m/d)Cologne, North Rhine-Westphalia, Germany 3 weeks ago(Associate) Director Global Product Support – Service Excellence (f/m/d)Hilden, North Rhine-Westphalia, Germany 6 days ago(Associate) Director Global Product Support – Service Excellence (f/m/d)Hilden, North Rhine-Westphalia, Germany 3 days agoLead of Customer Service International (m/w/d)Lead of Customer Service International (m/w/d)Cologne, North Rhine-Westphalia, Germany 4 weeks agoNeuss, North Rhine-Westphalia, Germany 3 weeks agoWuppertal, North Rhine-Westphalia, Germany 1 week agoCologne, North Rhine-Westphalia, Germany 3 days ago(Associate) Director Global Product Support – Service Excellence (f/m/d)Hilden, North Rhine-Westphalia, Germany 5 days agoNeuss, North Rhine-Westphalia, Germany 3 weeks agoService Operational Excellence Manager (m/f/d)Cologne, North Rhine-Westphalia, Germany 1 week agoCologne, North Rhine-Westphalia, Germany 2 weeks agoWuppertal, North Rhine-Westphalia, Germany 1 week agoErkelenz, North Rhine-Westphalia, Germany 8 months agoWe’re unlocking community knowledge in a new way. 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