Join to apply for the Director, Client Solutions role at U.S. Green Building Council
Join to apply for the Director, Client Solutions role at U.S. Green Building Council
The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington, D.C., working to improve environmental sustainability, human health, and resilience in the built environment through its programs and rating systems including LEED. Today, people in over 180 countries and territories live, work, and learn in LEED certified buildings, communities, and cities that protect health, climate, and natural resources, and enhance quality of life.
Green Business Certification Inc. (GBCI) is the premier certification body responsible for global delivery and quality oversight of green building and green business sustainability standards. Its integrated team of green building specialists administers credentials and certifications for the U.S. Green Building Council (LEED), the International WELL Building Institute (WELL Building Standard), International Finance Corporation (EDGE), PEER, Sustainable SITES, TRUE Zero Waste, and IREE.
Our team seeks a Director, Client Solutions to lead business development and technical sales for LEED commercial building products, with a focus on the European market. Responsibilities include engaging with new and existing customers, delivering targeted education on LEED, and collaborating with regional teams to drive project registration and certification. The role involves tracking customer interactions, communicating technical requirements, and providing market intelligence. The individual also contributes to product development and education, represents USGBC/GBCI at industry events, addresses customer technical issues, and supports strategic planning and budgeting. Collaboration across departments ensures products align with customer needs, while maintaining strong stakeholder relationships.
The candidate must be currently based in Munich, Germany or nearby a major transit hub within Europe (EU member states only).
Specific Responsibilities
* Support business development and outreach efforts for LEED commercial building products and European market sector through proactive technical sales with new and existing customers
* Introduce and present solutions to project teams through product overviews and targeted education with a strong understanding of LEED and its application in the marketplace
* Collaborate with regional Market Transformation & Development leads on engagements with the organization’s stakeholder base around core programs and cultivate technical business opportunities through project registration and successful certification
* Track and report business function interactions with customers during onboarding, closing, and contracting at appropriate points in the sales cycle
* Educate the marketplace by effectively communicating technical requirements through written, verbal, and in-person meetings or workshops with LEED customers
* Act as a resource for the organization by providing European market intelligence and identifying drivers for customer decisions. Be a subject matter expert in the market through peer articles, industry conference presentations, and technical content reviews of LEED resources developed by GBCI/USGBC
* Collaborate with other departments and program managers to determine how products and services could be made or modified to suit customers' needs
* Working with the Standards Development and Product Management teams, help develop educational content in support of new program roll-outs and/or technical product updates and facilitate internal staff learnings and trainings
* Meet with and regularly present USGBC’s and GBCI’s portfolio of commercial building products, including updates and new product launches to customers
* Act as focal point for technical issues and accountability to customers. Shepard activities and inquiries through the proper channels within the organization
* Participate, and lead when appropriate, USGBC’s and GBCI’s trade shows and customer events where integrated building solutions are a key element or value proposition
* Work closely with marketing and business functions to develop effective sales tools in response to customer needs and market feedback
* Support budget development and ongoing reconciliation of expenses incurred against the team budget
* Provide input into strategic decisions that affect the team’s functional area of responsibility and operations throughout the organization
* Maintain respect and goodwill of GBCI customers while reaching a resolution that works for all
Education & Experience Requirements
* Bachelor’s Degree in Architecture, Engineering, Planning, Building Operations, or Environmental Science Required
* 8-10 years’ experience in green building and sustainable design
* 5-7 years’ experience directly working on a variety of high-performance building projects, including LEED projects
* 5-7 years’ experience in customer relations and support
* LEED AP with specialty
* Fluency in English and preferably one other European language
Other Preferred Requirements
* Master’s Degree in relevant field
* 3-5 years’ experience in project and/or team management
* Passion and commitment to green building marketplace transformation by encouraging and accelerating global adoption of green business practices through various sustainability standards, tools and performance criteria
* Excellent communication skills (writing, speaking, and presenting)
* Self-starter, detail-oriented, organized, and able to prioritize
* Demonstrated ability to responsibly manage multiple tasks simultaneously
* Excellent analytical and problem-solving skills
* Ability to think systematically and plan, excellent with meeting deadlines
Details
* Full-Time, permanent, salaried position; contract employment considered
* Location: Munich, Germany or remote in Europe (EU member states only)
* Residency near a major European airport or within Germany preferred
* Hours: 40 hours per week, including occasional evenings
* Availability to occasionally work outside typical work hours, during evenings and weekends
* Travel: 15-25% estimated annual travel. Actual amount of travel required will be dependent on the market development strategy developed by this position and approved by GBCI’s Head of Europe and supervisor
About GBCI
GBCI is an equal opportunity employer, committed to advancing social equity in our work and fostering a culture of diversity, equity, and inclusion.
About GBCI Europe
GBCI Europe is a local hub for green and healthy building. We provide the support and resources of GBCI with a regional focus to better meet the needs of the European community.
About USGBC & LEED
The U.S. Green Building Council (USGBC) is a Washington, DC-based nonprofit organization dedicated to sustainable, high-performing buildings and communities that improve the quality of life for everyone. We are best known for LEED (Leadership in Energy and Environmental Design), the most widely used green building rating system in the world. For more than 25 years, USGBC has proven that LEED-certified buildings use less energy and water, avoid waste, save on maintenance costs, improve indoor air quality, and reduce carbon emissions.
We work with policymakers, business leaders, and educators to transform the built environment and highlight the critical role green buildings play in fighting the climate crisis, because we know that climate change is the greatest challenge of our time. With support from our global network of volunteers and member organizations, USGBC works every day to achieve a sustainable, healthy, equitable, and resilient future for all.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Non-profit Organizations
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