Kickstart your career as a Controlling Specialist ! Our friendly colleagues have the right position for you. We are currently seeking a Customer Service Representative on behalf of our energy sector business partner in Augsburg. Apply today and start your new job tomorrow! We actively embrace diversity and welcome all applications.
Here's what we offer
1. Attractive salary and long-term job security through affiliation with a large corporation.
2. Company pension scheme contribution after the end of the probationary period
3. Opportunity for acquisition by our business partner
4. Further education through e-learning opportunities
5. Monthly changing discount offers, e.g. for sportswear, cosmetics, shoes and much more.
6. Option for partial remote work by arrangement
Your tasks
7. Handling incoming inquiries from private and commercial customers via email, post, telephone and also in person on site.
8. Answering questions about contracts, tariffs, products and billing
9. Ensuring high customer satisfaction through understandable, transparent and solution-oriented communication.
10. Review of invoices and consumption data, including conducting analyses to verify the quality and accuracy of the billing processes.
11. Independent handling of customer requests in 1st and 2nd level support
Your profile
12. Completed commercial vocational training
13. Ideally, experience in administrative work within customer service.
14. Ideally, knowledge of the energy industry or motivation to learn about this field.
15. Proficient use of common IT applications and the ability to quickly learn new systems.
16. Knowledge of SAP is a plus.
17. Good understanding of numbers
18. Structured, meticulous and independent work style
19. Strong service orientation and enjoyment of communicating with customers
20. Working time model: 38 hours/week