Senior team leader

Service Manager Job Description

The Pan Dacom Group is an international IT system house and technological leader with its own hardware and software development in Germany.

* Employee management: Manage a 15-strong team in technical and disciplinary terms.
* Service responsibility: Coordinate and monitor ongoing projects and ensure service quality.
* Focus on network technology: Support, further develop, and quality assure network services and infrastructure.
* Regular reviews: Conduct regular service review meetings to review SLAs and KPIs.
* Clear escalation management: Take control of escalations - both internally and with external customers and suppliers.
* ITIL & further development of services: Optimize ITIL-based service processes and systematically develop managed services and network operation processes.
* Presales involvement: Support offer and tender calculations.
* Performance orientation: Monitor service KPIs and continuously develop them further.

* A strong background in employee management and customer relationship building
* Excellent communication skills with ability to manage stakeholders
* Technical knowledge of network technology
* Ability to optimize business processes using ITIL framework

A challenging role within a dynamic company that promotes growth and learning opportunities for all employees.

We are looking for highly motivated and driven individuals who can think strategically and execute tasks efficiently. If you are interested in this position, please send your application along with your salary expectations to apply@company.com.

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