BorgWarner PowerDrive Systems is currently looking for a dynamic and results-driven individual to join as a Key Account Manager in our Technical Center in Luxembourg or Ludwigsburg. The successful candidate will have commercial responsibility for one or more customer accounts.
Key roles:
* The Key Account Manager has overall commercial responsibility for one or more of the Account’s customers.
* Works with Engineering and Manufacturing Operations to create and implement strategies for maximizing current business and obtaining new business at the assigned OEM(s).
* Takes a leadership role in coordination of new business quotations.
* Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.
* Represent BorgWarner to our customers in a highly professional manner
* Ensure account activities are aligned with broader customer strategies that support long term business objectives for assigned accounts
* Lead customer contract negotiations for assigned accounts to support business unit growth objectives.
* Assure compliance with commercial processes including contract review
* Adherence to sales process, process improvement and account information management
Key Account Manager Responsibilities:
* Represent the business unit in a professional, positive manner.
* Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
* Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
* Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
* Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
* Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
* The person is responsible for driving/leading Acquisition Plan, delivering and executing the plan.
* Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
* Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
* Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
* Complies with contract review procedures and BW commercial policies.
* Represent the business unit in a professional, positive manner.
* Provides global coordination on customer issues where required.
* Share and seek information outside of his/her BU.
* Contact person towards customer and sole contact person towards customer for commercial issues and requirements
* Together with Program Manager, leading a cross-functional team of BorgWarner sub-departments (Quality, Logistics, Engineering, etc.) which all have their respective contacts within the customer organization.
* Contact with other BorgWarner business units and functions
* Representative at exhibitions, marketing events and fairs
Must have demonstrable experience in all of the areas below:
* Hands on experience in sales and an ability to deliver excellent customer experience
* Knowledge of MS Office (MS Powerpoint in particular)
* Understanding of sales performance metrics
* Excellent communication and negotiation skills
* An ability to deliver projects and answer inquiries in a timely manner
* Business/ Commercial acumen with a problem-solving attitude
* Proven negotiation experience
* Ability to think strategically
* Proven experience of managing people
Travel
* Travel will be expected to fulfil the role in order to manage nominated customer accounts.
Personal attributes
* Structured individual with good problem-solving skills
* Excellent communication skills and able to deal with all levels of the organization and customers
* Confident, thoughtful and able to articulate their ideas to both technical and non-technical team members
* Enthusiastic, flexible and keen approach to learning, etc.
* Ability to work well under pressure and prioritize work accordingly
* Must able to work alone with minimum guidance, but also be able to operate effectively as part of a team.
Minimum qualifications required
* Bachelor’s Degree (Hons)- preferable or equivalent professional qualification and experience
Language Requirements
* Fluent in English and German ; French required.
Relevant professional experience:
* You must have relevant professional experience post-graduation
* Experience may preferably be gained in the automotive, OEM or Tier 1 background