JUNIOR APPLICATION SYSTEM ADMINISTRATOR FOR BANKING SOFTWARE Location EBERSBERG Im Klosterbauhof 3 85560 Ebersberg () Description
You will advise, train and coach bank employees using our OBS software with the aim of optimising its use in day-to-day banking practice
To this end, you will analyse and classify incoming enquiries and error messages from our customers, you will be part of the central help desk
Maintain appropriate documentation
You will be involved in the environment management of OBS and in the operation of various interfaces to and from OBS
Monitor the smooth running of the processing procedures during the day and the proper running of the night processing on the next day
Ensure compliance with SLAs, internal and customer guidelines and legal requirements
And coordinate tests and partly also carry them out themselves
The preparation and implementation of training courses are part of the support for our customers
All in all, you make a significant contribution to the success of the team and to customer satisfaction
Required Skills
(Banking) commercial training
Good understanding of the structure/process organisation of a bank, basic IT affinity
Experience in working on projects
Confident handling of Microsoft Office products
Personal Profile
Strong teamwork and communication skills as well as structured way of working
High customer and service orientation
Fluent written and spoken German and good English skills
Contract & Compensation A challenging and progressive position within an international work environment. Permanent employment conditions
What We Offer Our Office in Ebersberg near Munich has a pleasant and modern working environment with direct S-Bahn access and its own parking spaces. Performance-based pay, interesting tasks and flexible home office options create a pleasant working atmosphere and stable teams. Home Office is possible.
Equality Policy We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.