H2 Your Role /h2pullip Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs /p /lilip Ensure SLA 1 Class Support for the Workload Automation Service /p /lilip Maintain and enhance the operational model of our Workload Automation Tool /p /lilip Lead migration assignments within the Workload Automation domain /p /lilip Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain /p /lilip Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions /p /lilip Keep in close touch with external entities involved in the Workload Automation domain /p /li /ul ph2 Your Profile /h2pullip Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry /p /lilip Profound experience with Workload Automation Tools /p /lilip Extensive understanding of service delivery according to ITIL standards /p /lilip Experience in coordinating and communicating complex tasks /p /lilip Ability to make decisions within role responsibilities /p /lilip Proactive work approach and ability to collaborate in an international environment /p /lilip Excellent communication skills in English /p /li /ul p Your ZEISS Recruiting Team: /p Mrs. Selina Riccio /p /p /p