As a Customer Service Clerk, you are primarily responsible for ensuring that our customers can rely on us. With your structured and service-oriented approach, you ensure that inquiries, quotes, and orders are processed smoothly and professionally – thus creating a positive customer experience.
Your tasks:
* Providing professional customer support, both written and verbally, during the inquiry, quotation, and order stages
* Preparing customer quotations, including sales price calculations, taking the competitive situation into account
* Technical and commercial processing of customer orders
* Communication regarding scheduling optimizations and delays
* Coordination and communication of queries and rejections regarding customer inquiries
* After-sales services – communication and management of complaints/returns
* Building intensive customer relationships to identify needs and market trends early on
* Creating a positive customer experience through our services
* Managing complaints and expectations with our customers
* Representing the company and its range of services to our customers
Your profile:
* Completed commercial training
* Initial experience in customer service
* Fluent German and English (spoken/written)
* High level of customer focus
* Intercultural skills and ability to work in a team
* Communicative and articulate
* Solution- and results-oriented work
* Good communication skills
* Good schedule management and reliability
Our offer:
* Varied tasks in an international environment
* Flexible working hours and the opportunity to work remotely
* Attractive compensation with vacation and Christmas bonuses
* Participation in the Hansefit sports program
* Bicycle and equipment leasing and our Corporate Benefits Portal
* Company pension plan
* Support for public transport
* Permanent employment contract
* Internal coaching and employee development
* Flat hierarchy and open corporate culture