Cargo Operations Manager Europe (COME)
Location: Milano Malpensa or Frankfurt | Reports to: Global Cargo Operations Director (GCOD)
To support the expansion of MSC Air Cargo, we are seeking a highly motivated Cargo Operations Manager Europe (COME). This role ensures safe, secure, and compliant cargo operations across European stations, aligning with the strategic direction set by the GCOD.
YOUR IMPACT
* Oversee cargo operations across European stations, ensuring cost-effective, efficient, and compliant ground handling.
* Implement and monitor KPIs and SLAs in coordination with the GCOD.
* Lead and mentor a diverse regional team, fostering a high-performance culture.
* Ensure adherence to MAC SOPs and regulatory requirements, including safety and security standards.
* Drive continuous improvement through process development, CAPA management, and operational best practices.
* Coordinate the launch of new cargo stations, including resource planning and regulatory engagement.
* Maintain strong relationships with internal stakeholders, vendors, and government agencies.
* Lead strategic regional projects and manage initiatives from planning to implementation.
YOUR BACKGROUND
* 10+ years in air cargo, including 5+ years in management roles.
* Deep expertise in airline cargo operations, including AMCI, charter, and dedicated lift solutions.
* Proven leadership across multi-station operations with strong organizational influence.
* In-depth knowledge of air freight regulations, including security and dangerous goods.
* Strategic thinker with strong analytical and decision-making skills.
* Independent, solution-oriented, and quality-driven.
* Willingness to travel globally; fluent in English (additional languages a plus).
* Strong interpersonal, communication, and commercial negotiation skills.
* Familiarity with cargo handling systems, ideally iCargo.
* Skilled in drafting and negotiating IATA Standard Ground Handling Agreements.