About the Role
We are looking for an Network Support Technician to join our end customer in Halberstadt. In this role, you will be responsible for supporting and troubleshooting passive network infrastructure (LAN/WLAN) while coordinating with internal IT and specialist teams.
This is a hands-on role that requires both technical expertise and strong communication skills to ensure smooth onsite operations.
Key Responsibilities
* Troubleshoot and resolve incidents related to passive network infrastructure (LAN & WLAN).
* Provide onsite support as remote hands for specialist network engineers.
* Manage ticket creation, updates, and closure using ITSM systems.
* Communicate effectively with users and coordinate with internal IT teams.
* Document issues, fixes, and ensure smooth handover to next-level support.
* Escalate complex incidents to specialist teams or external providers when required.
Requirements
* Proven experience with passive networking and CAT6 cabling.
* Strong service orientation and excellent communication skills.
* Ability to work independently and prioritize onsite incidents.
* Valid lift platform (cherry picker) license is a plus.
* Must have own car and laptop.
* Fluency in German and English.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: 46.488,52€ ,84€ per year
Application Question(s):
* Do you have valid work permit in Germany?
* Do you have a laptop and a car?
Language:
* german (Required)
* english (Required)
License/Certification:
* lift platform (cherry picker) (Required)
Location:
* Halberstadt (Required)
Work Location: In person