Join our team and help our customers work with our software products efficiently and satisfactorily, both by phone and in writing. We will provide you with comprehensive and individual coaching to familiarize you with our software products and our customers' processes (craft and manufacturing businesses). Internal Application Consultant (m/f/d) Your tasks: Processing customer inquiries by phone, email, and remote maintenance in second-level support Online training for our software products Application and organizational consulting in the area of "digitization in the skilled trades" Adapting the software to customer-specific processes Communicating with our development team as part of third-level support Professional development of new colleagues Technical support for internal and external customers What we expect from you: Completed technical or commercial training or comparable work experience Interest in processes in skilled trades and manufacturing companies Good communication skills in German and basic English language skills Service- and solution-oriented approach Ability to work independently What you can expect from us: Permanent contract with a good work-life balance Comprehensive training in business and software processes Practical introduction to all areas of the company Individual career planning tailored to personal goals Regular workshops and further training Cross-team collaboration Company pension plan Varied and responsible tasks Pleasant working atmosphere within a friendly, motivated, and open-minded team IN-Software benefits at the Karlsbad location Ergonomic workstations and height-adjustable desks Modern and attractive office environment Regular events, such as Christmas parties and barbecues Wide selection of free drinks Fresh, seasonal, and varied fruit platters every week Excellent transport links, including bus and train Free parking directly in front of the company building Large lounge including terrace with a pleasant atmosphere for relaxing during your lunch break We look forward to receiving your application! Apply online using the button or send your application documents, including your salary expectations, by email to: job@in-software.com IN-Software GmbH Reutäckerstraße 15 | 76307 Karlsbad www.in-software.com